Information
Preparation and Delivery
At Velvet Pearl Jewellery we want our jewellery to be bespoke for you. All items are hand made to order, please allow up to 7 days for your order to be made unless otherwise specified.
Delivery will be via Royal Mail tracked 24 service which aims to deliver the next working day. Velvet Pearl Jewellery are not responsible for any delays imposed by Royal Mail.
Returns
Velvet Pearl Jewellery hope you love your item, if for any reason it is not to your satisfaction we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at velvetpearljewellery@gmail.com
You can always contact us for any return question at velvetpearljewellery@gmail.com
Damages and issues
Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Personalised items and earrings cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at velvetpearljewellery@gmail.com.
Postage costs will be refunded on faulty items only.
Jewellery Materials
- Where possible all 925 Sterling Silver and Gold materials are made from recycled metals.
- Our Gold Filled Jewellery consists of a solid brass core with 14k gold layer mechanically bonded. By law Gold Filled items must contain 5% of gold by weight.
- Gold Vermeil is a 925 Sterling Silver base with a gold plating, Gold Vermeil is not mechanically bonded and therefore the gold plating can wear.
- Our Freshwater Pearls are cultured in China.
- Please note that due to the irregular nature of Pearls they may vary slightly in dimensions.
Jewellery Care
In order to maintain the quality of your jewellery please avoid contact with perfumes, tans, lotions etc and remove when bathing and swimming.
Please note this item is not suitable for babies, children and vulnerable individuals due to potential choking and other hazards.